I am a highly motivated, enthusiastic and committed candidate with multidisciplinary experience in the clinical sector. Previously, my role has been in a fast-paced environment, allowing me to constantly improve the capability of working under pressure effectively. I pride myself on my ability to multi-task, prioritise deadline-driven workloads and use my own initiative where necessary. I have empathetic people skills and work effectively in both team and individual settings. I’ve enjoyed my career to date, therefore I’m looking to enhance my position to a role where I can bring medical background and team building skills to a deadline-driven environment so I can overcome new challenges in order to further my career and skillset.
KEY SKILLS
• Risk Management Process & Analysis
• Problem Solving & Warehouse Operations
• Administrative Support
• Self-motivated and Adaptable
• High Level of Customer Service
• Health & Safety procedures
• High IT Literacy
• Detail-orientated
• CPR / First Aid Certified
• WHO Online IPC Covid-19 Trained
• Rapport Building
• Upselling and Cross-Selling
EXPERIENCE
CLINICAL ASSISTANT | OAKLEY THERAPIES
July 2017 – Current
• Obtaining information about clients’ medical history over the telephone and fact to face, including sensitive queries about their allergies, alcohol and drug use
• Delivering an exceptional level of customer service at all times
• Dealing with a rage of customer queries effectively
• Completed data entry of customer details whilst maintaining customer confidentiality
• Liaising with other staff members and booking appointments accordingly
SHOP WORKER | IN-EXCESS
October 2009 – March 2017
• Sustained safety protocols while delivering proper, cost-effective and safe handling equipment and material use
• Educated customers on product and service offerings, as well as upsold and cross sold items to maximise net sales
• Greeted and served customers to a high standard of service.
• Handled any complaints and forwarded any serious issues to the manager on duty.
• Replenished the supply of stock on the shelves to maximise profit.
• Conducted customer transactions using the shop’s Point of Sale (POS) system.
• Assisted with new stock deliveries.
• Performed regular price audits to identify and correct price discrepancies.
MACHINE OPERATOR | BRANDS, HAIN CELESTIAL
October 2007 – July 2009
• Maintained a number of machines to maintain peak performance levels
• Set up and operated various machine tools to produce precision parts and ensured they were fully operational within a set timeframe
• Took delivery of goods from suppliers to assist warehouse operatives when necessary
• Checked for damage or missing items and actively troubleshooted issues for an urgent repair
• Kept a record of stock and other machine paperwork up to date
• Cleaned work areas for health and safety purposes
PREVIOUS EXPERIENCE
• SALES ASSISTANT | IN-EXCESS | August 2005 – August 2007
• STOCK CONTROLLER | INDEX | August 2003 – July 2005
• WAREHOUSE WORKER | WILLIAM SHEPPEE | August 2002 – July 2003
• WAREHOUSE ASSISTANT | STEVEN SHELL LIVING | 1997 – 2002
• BUILDERS LABOURER | LUTON | 1996 - 1997
• WAREHOUSE OPERATIVE | LUTON | 1995 - 1995
• PRODUCTION OPERATOR | LUTON | 1994 - 1995
EDUCATION & TRAINING
2020
- Diploma and Certification in Medical Reception & Pharmacy Skills
- Diploma in Health & Mindfulness Level 3
- Dignity & Privacy Certification
- Diploma & Certificate in Business Administration and Business Communications Level 3
- Certification in Computer Fundamentals, English Vocabulary, Business Administration and Leadership Skills
- WHO Training: IPC Covid-19 and Multi-modal Strategies, SP Environmental Cleaning & Disinfection, Standard Hygiene and SP Waste Management.
2019
- Certification in Energy & Improvement in psychology performance, Mindfulness, Microsoft Office Essentials, First Aid and Essential SEO
2018
- Certification & PID6 including topics such as Customer Service, GDPR, Communication, Time Management and Customer Service
2005
- 5 Tonne Forklift Counterbalance Licence
1989 - 1994
GCSE’s to include:
- Science
- English
- Mathematics
- Geography
- Technology
- French
- Art
- PSE
REFERENCES
Are available upon request
